Bought the non-drill baby gate during a groupbuy. The quality of baby gate is good, sturdy and it has self closing mechanism/ can hold its place if open at 90degree.
While the quality is good and it was easy to fix, we had an issue where our robot vacuum couldn’t go through due to the bar at the bottom. As we are placing this at our kitchen, we couldn’t put it higher due to high limitation of our counter bar and our robot needed a 15cm clearance.
I was informing my groupbuy host of my problem and to my surprise she actually informed Harunamu. Harunamu reached out to me and solved our issue by giving us an exchange gate with a shorter height gate, so we can fix it higher for our robot vacuum to go through.
Thank you so much for the kind gesture and exchange! I must say most sellers would just ask us to suck it up and accept it as it’s our own oversight but Harunamu did their best to solve our issue, and also didn’t mind that we already fixed the gate and thrown the box packaging away.
Thank you!