Refund Policy

Upon Ordering

As our logistics team work to ensuring that you receive your item as soon as possible, all orders are processed 48 hours after your order is placed. Cancellations may only be made within the first 48 hours of cancelling your order. 


After Receipt

Office chairs and standing desks come with a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

All refunds and exchanges are subject to a 30% restocking fee. The balance amount will be refunded to you after deducting the restocking fee via the original mode of payment that you made.

To start a return, you can contact us at admin@harunamu.sg. Do note that all refunds will take place within 14 business days.

All other products are non-exchangeable or refundable, unless there are defects or damages upon receipt.

Damages or Defects for Products under Warranty

Office chairs and standing desks come with warranty. Kindly inspect your product(s) upon receipt and contact us immediately if the item is damaged or defective.

For product(s) under warranty that are damaged or defective, and require repair and/or the replacement of parts, the labour costs are not covered. Any replacement of parts, including shipping and installation costs will be provided by Harunamu. Depending on the complexity of the issue, our labour costs are chargeable starting from $40. Terms and conditions apply. 

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.